Career · 7 min read read
How to Learn ServiceNow: A Practical Step-by-Step Plan
How to learn ServiceNow from scratch — free developer instance, admin basics, scripting, a module specialisation and certifications.
By the NowPath Institute trainer team ·
Step 1: Get a personal developer instance
Sign up on the ServiceNow Developer site for a free Personal Developer Instance (PDI). Everything you learn should be practised there.
Step 2: Learn administration
Users, groups, roles, tables, forms, catalog and Flow Designer are the foundation. This is exactly what the CSA certification covers.
Step 3: Learn scripting
Client Scripts, Business Rules, Script Includes and GlideRecord unlock developer roles.
Step 4: Specialise and certify
Pick a module — ITSM, CSM, HRSD or GRC — build a project, and earn the matching CIS certification.