ServiceNow Now Assist overview
Build an understanding of Now Assist and its place in the ServiceNow platform.
ServiceNow Platform & Development · Generative AI
ServiceNow Now Assist Training, explained in context.
Explore Now Assist and generative AI concepts in the ServiceNow platform. Training topics, examples and hands-on scope can vary with the ServiceNow release and available product access, so contact NowPath to confirm the current curriculum before enrolling.
01 · What you get
Understand Now Assist, then explore its use cases.
Generative AI concepts
Explore the concepts behind generative AI features and how they relate to ServiceNow workflows.
Use-case exploration
Review relevant platform scenarios and discuss which capabilities apply to your learning goals.
Release-aware learning
Confirm course scope and examples against the ServiceNow release and product access available for your batch.
02 · Highlights
Explore ServiceNow Now Assist training
- Now Assist and generative AI concepts
- ServiceNow platform context and terminology
- Use-case discussion and guided learning
- Training scope confirmed for your goals
- Examples aligned to current product access
- Contact the team to confirm batch availability
03 · Courses
Choose your ServiceNow course
ITSM · Modules
ServiceNow ITSM Training
IT Service Management
Learn how Incident, Problem, Change and Request workflows fit together in ServiceNow IT Service Management. The syllabus also covers Knowledge, CMDB, service levels and reporting.
- Certification
- Aligned to CIS-ITSM
CMDB · Modules
ServiceNow CMDB Training
Configuration Management Database
Learn how the ServiceNow CMDB organizes configuration items and their relationships. The syllabus also covers data quality, identification, reconciliation and service context.
- Certification
- Certification alignment varies
CSM · Modules
ServiceNow CSM Training
Customer Service Management
Learn how customer cases, accounts, contacts and entitlements work together in ServiceNow Customer Service Management. The syllabus also covers the portal, knowledge and SLAs.
- Certification
- Aligned to CIS-CSM
HRSD · Modules
ServiceNow HRSD Training
HR Service Delivery
Learn how HR cases, employee records and HR services are handled in ServiceNow HR Service Delivery. The syllabus also covers HR knowledge, Employee Center and onboarding journeys.
- Certification
- Aligned to CIS-HR
GRC · Modules
ServiceNow GRC Training
Governance, Risk, and Compliance
Learn how policies, controls, risks and audits are managed in ServiceNow Governance, Risk and Compliance. The syllabus also covers risk assessments, issues and compliance reporting.
- Certification
- Aligned to CIS-RC
ADMIN · System
ServiceNow Admin Training
System Administration
Learn to configure and manage a ServiceNow instance, from users, groups, tables and forms to ACLs. The syllabus also covers import sets, notifications, SLAs, reports and dashboards.
- Certification
- Aligned to CSA
DEVELOPER · Dev
ServiceNow Developer Training
Application Development
Learn to build and extend applications on the ServiceNow platform with scoped apps and scripting. The syllabus also covers Flow Designer, REST integration and App Engine Studio.
- Certification
- Aligned to CAD
SCRIPTING · Dev
ServiceNow Scripting Training
Platform Scripting
Learn ServiceNow scripting from basics to advanced, starting with JavaScript and client scripts. The syllabus also covers GlideRecord, business rules, script includes and scheduled jobs.
- Certification
- Supports CAD
04 · FAQ
Frequently asked questions
What is covered in ServiceNow Now Assist Training?
The training introduces Now Assist and generative AI concepts in the ServiceNow platform. Contact NowPath to confirm the detailed curriculum, examples and hands-on scope for the current batch.
Does the course include hands-on access to Now Assist?
Hands-on scope depends on available product access and the ServiceNow release. Confirm access requirements and practical activities with NowPath before enrolling.
Who should consider a Now Assist course?
The course may suit learners who want to understand generative AI in the ServiceNow platform. Contact NowPath to discuss your background and learning goals.
How can I check the next batch and prerequisites?
Contact NowPath to confirm batch dates, current prerequisites, platform access requirements and course details.
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