Fundamentals · 6 min read read
What Is ServiceNow? A Beginner’s Guide to the Now Platform
What is ServiceNow, what does it do and why do enterprises use it? A plain-English introduction for beginners starting a ServiceNow career.
By the NowPath Institute trainer team ·
ServiceNow in one sentence
ServiceNow is a cloud platform that helps organisations digitise and automate workflows — IT support, customer service, HR requests, security operations and more — on a single data model.
What ServiceNow is used for
Enterprises use ServiceNow to replace email, spreadsheets and disconnected tools with structured, trackable workflows.
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Governance, Risk and Compliance (GRC)
- IT Operations Management (ITOM)
- Custom applications built on App Engine
Why ServiceNow skills are in demand
Most Fortune 500 companies run ServiceNow, and global capability centres in Hyderabad hire ServiceNow admins, developers and consultants every quarter. The platform releases twice a year, so trained professionals stay in demand.
How to get started
Begin with ServiceNow Admin Training to learn the platform, then specialise in a module such as ITSM or move into development with ServiceNow Scripting Training.