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  • CSM fundamentals
  • ServiceNow platform overview
  • Course syllabus topics

ServiceNow CSM Training in HyderabadHands-on course built for job-ready skills

Learn how customer cases, accounts, contacts and entitlements work together in ServiceNow Customer Service Management. The syllabus also covers the portal, knowledge and SLAs.

Review the Customer Service Management syllabus and confirm current training details with NowPath. Learn through ServiceNow online training or classroom training in Hyderabad.

Course syllabus

What you will learn

Explore the Customer Service Management syllabus and its topic list.

  1. Module 01

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Tools and skills

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Applied learning

Real-time projects

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  • Project 01

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Who should join

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Prerequisites

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Online and Classroom training in Hyderabad

New batches starting soon

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Course questions

Frequently asked questions

What does the Customer Service Management course cover?

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Who should join this course?

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Are there prerequisites?

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Which training modes are available?

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Is certification preparation included?

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